Return policy

use ROGER app to help in a car accident
use ROGER app to help in a car accident

Thanks for shopping at Car Roger www.roger.com.my

If you are not entirely satisfied with your purchases, we’re here to help.

RETURNS

You have 14 days calendar days to return an item from the date you received it.
To be eligible for a return. your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. we will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or banking account(or original method of payment). Your will receive the credit within a certain amount of days, depending on your card issuer’s policies. your will receive the credit within 7 days for banking account.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. shipping costs are not-refundable. if you receive a refund, the cost of return shipping will deducted from your refund.

CONTACT US

If you have any questions on how to return your item to us, contact us.

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